Refund Policy for Gorika
At Gorika, we are committed to providing a positive learning experience for our users. Our refund policy outlines the conditions under which refunds are granted to ensure fairness and transparency.
1. General Refund Policy
We offer refunds for purchases made through Gorika under the following conditions:
- Refund requests must be submitted within 14 days of the purchase date.
- The user must provide a valid reason for the refund request.
- Refunds are only applicable to unused or minimally used services.
2. Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The course or service must have been purchased within the last 14 days.
- You must not have completed more than 20% of the course content or used the service extensively.
- Refund requests for subscription services must be made before the next billing cycle starts.
3. Non-Refundable Items
The following items are non-refundable:
- Courses or services that have been fully accessed or completed.
- Promotional or discounted items unless stated otherwise.
- Customized or personalized services.
4. Process for Refund Requests
To request a refund, please follow these steps:
- Contact our support team at support@gorika.com with your order details and the reason for the refund request.
- Our support team will review your request and respond within 5-7 business days.
- If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 10-15 business days.
5. Partial Refunds
In certain situations, partial refunds may be granted:
- If a user has accessed but not completed a significant portion of the course.
- If there are technical issues that prevented access to the service, and the user has not been able to use it.
6. Subscription Cancellations
If you wish to cancel a subscription, please note the following:
- Cancellations must be made before the start of the next billing cycle.
- No refunds will be issued for the current billing cycle, but you will not be charged for subsequent cycles.
7. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
- Email: support@gorika.com
- Phone: +91 9999847073
- Address: 123 Learning Lane, Edutown, Country
We value your feedback and strive to improve our services. Thank you for choosing Gorika for your learning needs.
Note: This refund policy is subject to change without notice. Please review it periodically for any updates.
